GENERAL QUERIES
How do I track my order?

Once your order has been shipped, you’ll receive an email with a tracking link. You can use this link to follow your package and see its estimated delivery date.
How long will it take to receive my order?

Delivery usually takes between 5–10 business days, depending on your location. Orders are processed within 1–2 business days after purchase.
How long will it take to receive my refund?

Once we’ve received and approved your returned item, refunds are processed within 5–7 business days. You’ll receive an email confirmation once your refund has been issued.
What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Please ensure the item is in its original condition.
How do I request a return?

Simply email us at info@lunaraelondon.com with your order number and reason for return. We’ll send you the return instructions and shipping details.
What payment methods can I use?

We accept Visa, MasterCard, American Express, PayPal, and Apple Pay. All transactions are secure and encrypted.

PRODUCT
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Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

ORDERS & DELIVERY
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Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.